Privacy Policy

01   Who is responsible

This policy explains how LIA Mode, operated by Make A Connection LLC, handles personal information in connection with liavietnam.com, purchases and client enquiries. Contact us through our Client Services form for privacy questions or requests.

02   Information we collect

• Contact and order details: your name, email, telephone number, billing and delivery addresses, order contents and transaction references when you provide them.
• Account information: registration details, saved preferences and order history if you create an account.
• Client correspondence: messages, product enquiries and any fit or alteration information you choose to share. Please provide only what is needed to assist you.
• Technical information: IP address, browser and device information, website activity and cookies associated with the features you use.
• Public contributions: review or comment content and associated display information when you choose to submit it.

Payment providers collect the information required for the payment method you select. Do not send card details, passwords or identity documents through our enquiry form.

03   How we use information

We use relevant information to process and deliver orders, provide account functions, answer enquiries, assist with fit or agreed alterations, handle returns, prevent fraud and maintain the website. Transaction records may also be needed for accounting, legal obligations and resolving disputes.

Marketing communications and optional tracking require a separate choice where consent is required. Reading this policy or placing an order is not, by itself, consent to unrelated marketing. You may withdraw consent without affecting processing that was lawful before withdrawal.

04   Cookies & third-party features

Cookies and similar technologies support functions such as the shopping basket, login sessions and preferences. Blocking these in your browser may affect those functions.

If you use external payment, chat, social-media or embedded-content features, the relevant provider may receive technical information and information you submit. Its own privacy notice also applies. Optional analytics or advertising, where used, must have an appropriate legal basis and consent where required.

You can manage cookies in your browser and contact Client Services about optional processing. Browser controls may not remove information already received by a third party.

05   When information is shared

Information may be shared as needed with providers supporting website hosting and security, payment processing, delivery, communications, order management and professional services. Information may also be disclosed where legally required or necessary to establish, exercise or defend legal rights.

We limit disclosure to the relevant purpose. We do not authorise service providers to use order or client information for unrelated purposes. Information may be handled outside your country, including in connection with our United States business and international providers; applicable cross-border data requirements continue to apply.

06   Retention & security

We retain information for the relevant service or transaction, and for any necessary accounting, legal, fraud-prevention or dispute-resolution period. The period depends on the record and the applicable obligation; it is not automatically indefinite. You may ask about retention of your information.

We use reasonable technical and organisational measures appropriate to the information handled. No internet transmission or storage method is completely secure. Keep account credentials private and contact us if you suspect unauthorised use.

07   Your choices & requests

Subject to applicable law, you may request access to or a copy of your information, correction, deletion, restriction of or objection to processing, and withdrawal of consent. You may also raise a complaint with the competent authority or pursue other legal remedies.

Use the contact form with the subject “Privacy request” and describe your request. We may ask for proportionate information to verify identity before disclosing or changing records. We will respond within the period required by applicable law and explain any lawful reason for retaining information or declining part of a request.

If you receive marketing emails, use the unsubscribe option in the message or contact us. Necessary communications about an existing order may still be sent.

08   Children & policy updates

This store is intended for adults able to make purchases. Please do not submit a child’s information unless it is necessary for a lawful, authorised request. Contact us if you believe a child’s information has been provided improperly.

We may update this notice to reflect changes in services or legal requirements. The date above identifies the current version. A new purpose requiring consent will not be treated as accepted merely because the notice has changed.