Returns & Refunds

01   The return window

If a piece is not right for you, contact LIA Mode to request a voluntary return within 30 calendar days of purchase. Include your order number and the item concerned.

The conditions below apply to voluntary returns. They do not shorten any legal period or remove your rights where an item is faulty, incorrectly supplied or otherwise does not conform to your order.

02   Condition of the garment

For a voluntary return, the garment must be unused, unwashed and in the condition in which it was supplied, with original tags, accessories and packaging. Try it on carefully indoors and avoid perfume, makeup, marks or damage.

A piece altered or personalised at your request will normally be unsuitable for a voluntary change-of-mind return once the agreed work has begun. Any restriction must be explained before you authorise the work. This does not remove rights relating to a fault, an incorrect alteration or a failure to provide what was agreed.

Reduced-price items are excluded from voluntary change-of-mind refunds. This exclusion does not apply to remedies required by law. Any additional final-sale condition must be clear before purchase.

03   How to request a return

1. Contact Client Services. Use our contact form with the subject “Return request”, your order reference, item and reason for returning. If there is a fault or damage, clear photographs can help us assess it.
2. Receive instructions. We will explain the next steps and the appropriate return destination. Please do not send parcels to the manufacturer or our United States correspondence address without instructions.
3. Pack and send carefully. Include the order reference and the relevant accessories. Keep your dispatch receipt and tracking details. For a valuable parcel, consider an appropriately insured service.
4. Receive the outcome. We will confirm receipt and assess the item against the applicable conditions, then explain the refund or exchange outcome.

04   Faulty, damaged or incorrect items

Contact us as soon as you discover a problem, with your order reference and a description. Keep the item and packaging where practical while we arrange the next steps. Do not continue using a garment if doing so may worsen the damage.

We will assess the issue and provide the appropriate remedy, which may include repair, replacement or refund, as required by applicable law and the circumstances. Reasonable return costs for a confirmed error or defect for which we are responsible will be handled by LIA Mode. Voluntary-return exclusions do not remove these rights.

05   Exchanges & size assistance

We can assist with replacement of a defective or damaged item, subject to availability and the appropriate remedy. For a different size or colour, contact us before returning the original piece; we will confirm whether an exchange can be arranged and any price or delivery difference.

If your preferred replacement is unavailable, we will discuss the applicable return or refund options. An enquiry alone does not reserve replacement stock. For help before purchase, ask Client Services about the fit of the particular style.

06   Refunds & shipping costs

After the returned item has been received and assessed, we will communicate the outcome and, where approved, the refundable amount, payment method and expected processing time. Refunds are returned to the original payment method unless another method is agreed or required by law. Bank or payment-provider posting times may differ from our processing time.

For a voluntary change-of-mind return, you are responsible for return shipping. Original delivery charges are not refunded for such returns unless agreed or required by law. We will explain any applicable amount before a deduction is made. Different rules apply where we supplied a faulty, damaged or incorrect item.

If a confirmed refund has not appeared after the advised period, contact us with your order reference so we can trace it. Mandatory refund deadlines and statutory entitlements take precedence over this policy.

07   Cancellations, gifts & further help

Contact us promptly if you need to cancel an order before dispatch. We will confirm whether processing can be stopped and the applicable next steps; a cancellation is not confirmed until acknowledged.

For a gift, provide the original order reference or other proof of purchase. Refunds normally go back to the original payer; any alternative arrangement must be agreed.

For an unresolved issue, tell us the outcome you are seeking through Client Services. This policy does not limit your access to any competent consumer-protection authority, dispute-resolution process or court.