Terms & Conditions

01   About these terms

These terms apply to the use of liavietnam.com and purchases from LIA Mode, operated by Make A Connection LLC. Please read them together with our Refund and Returns Policy and Privacy Policy before ordering.

You must be legally able to enter into the transaction, or have the appropriate authorisation. Provide accurate contact, billing and delivery details, and keep any account credentials secure.

02   Products, sizing & availability

Product pages describe the relevant fabric, colour, size and design details. Fit varies by style; consult the information for the specific piece and ask Client Services if you are unsure. A size label alone does not guarantee a particular fit.

Photographs, styling, lighting and screens may affect the appearance of colour and texture. This does not excuse a material difference from the product description. Availability is subject to confirmation; placing an item in your basket does not reserve it.

03   Orders & confirmation

Review the items, selected variants, delivery details and total before submitting an order. An automatic acknowledgement confirms receipt of your request; it is not confirmation that every item is available. We will communicate acceptance or any issue requiring your agreement.

If an item is unavailable or there is a material listing or pricing error, we will contact you about the affected order and available options. We will not substitute an item or collect an additional amount without your agreement. If we cannot fulfil an order for which payment was collected, the affected payment will be refunded.

04   Prices & payment

The currency and total payable, including any applicable delivery charge or taxes collected by us, must be disclosed before you commit to payment. Use the payment options actually offered at checkout or expressly agreed with Client Services. Your bank or payment provider may apply its own currency-conversion charges.

Do not send full payment-card details or passwords through chat or contact forms. Promotional conditions must be disclosed with the offer and cannot remove mandatory consumer rights.

05   Delivery & order changes

Delivery availability, charges and estimated timing are provided during checkout or confirmed with Client Services before the order is finalised. Estimates may be affected by circumstances such as carrier disruption or customs; contact us if delivery is overdue.

Request an address change or cancellation promptly. We will confirm whether it is still possible given the order’s processing and dispatch status. No change or cancellation is confirmed until we acknowledge it. Any mandatory cancellation or refund rights remain unaffected.

Where international delivery is arranged, any known customs or import arrangements should be clarified before purchase. We remain responsible for our obligations under applicable law; referring you to a carrier does not remove those obligations.

06   Returns, faults & alterations

Return eligibility, the request process, shipping responsibilities and refunds are explained in our Refund and Returns Policy. Contact us if an item is faulty, damaged, incorrect or materially different from its description.

Any agreed alteration is limited to what is suitable for the particular garment. Scope, measurements, fees, timing and the effect on voluntary return eligibility must be explained and agreed before work begins. Alterations are not a promise of a garment made from scratch to individual measurements.

07   Website content & fair use

Brand names, photographs, text and other website materials belong to LIA Mode or their respective rights holders. You may browse and use the website for personal shopping. Commercial copying, redistribution or reuse requires permission unless permitted by law.

Do not misuse accounts, submit fraudulent orders, interfere with website security or upload unlawful or infringing material. Reviews should reflect an honest experience and must not reveal another person’s private information. External services and links may have separate terms.

08   Consumer rights & concerns

Nothing in these terms excludes or limits rights or liabilities that cannot lawfully be excluded or limited. Mandatory consumer protections applicable to your purchase remain available, including relevant protections for consumers in Vietnam. These terms do not require you to waive access to a competent authority or court.

For an order concern, use our contact form and provide your order reference, a description of the issue and the outcome you are seeking. We will review the matter and work towards a fair resolution. You retain any right to mediation, a regulatory complaint or other remedies under applicable law.

09   Updates & contact

We may update these terms for future transactions. The version made available when your order was agreed applies to that order, unless a change is required by law or separately agreed. An update does not retrospectively remove an existing right.

For questions before purchase or help obtaining order information, contact LIA Mode Client Services. Our business correspondence address is shown below and should not be used as a return address without instructions.